Privacy Policy agen96 –
Member Personal Data Protection

Agen96 understands that privacy is a fundamental right of every individual. We take this responsibility seriously and have built a comprehensive data protection system in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). This policy applies to all registered members, visitors, and users of the agen96 platform regardless of access method — whether via web browser or mobile app.

As an online betting platform operating in Malaysia, agen96 is subject to local legal requirements governing personal data protection. We do not treat compliance as a mere obligation — we genuinely believe that member trust is the most valuable asset we hold.

Agen96 collects various types of personal data depending on your interactions with the platform. The following are the categories of data we collect:

We only collect data that is strictly necessary for the purposes stated in this policy. agen96 does not collect sensitive information such as biometric data, health records, or political views unless specifically required by law.

Personal data collected by agen96 is used solely for legitimate, clearly stated purposes below. We will not process your data for any other purpose without obtaining your consent first:

• Identity Verification (KYC): Verifying that you are an eligible individual who meets the minimum age requirement of 18 years to use the agen96 platform.
• Account Management: Enabling you to access your account, make deposits, withdraw wins, and manage your personal settings.
• Payment Processing: Facilitating secure financial transactions including deposits via FPX, Touch 'n Go, and supported e-wallet methods.
• Fraud Prevention: Detecting, investigating, and preventing fraudulent activity, money laundering, and security threats that could affect the platform and other members.
• Regulatory Compliance: Meeting legal obligations and reporting to relevant authorities as required by Malaysian law.
• Customer Support: Processing your inquiries, complaints, and support requests more efficiently and effectively.
• Responsible Wagering: Monitoring wagering patterns to identify signs of problem gambling and provide appropriate assistance.
• Service Communications: Sending important account-related notifications, promotions you are eligible for, and platform policy updates.

Agen96 does not share, sell, or disclose your personal data to third parties except in the limited circumstances set out below. All third parties working with agen96 are required to adhere to data protection standards equivalent to or higher than our own:

• Payment Service Providers: Required transaction data is shared with partner banks, FPX, and e-wallet operators solely to securely process your payments.
• Game Software Providers: Limited game session data may be shared with licensed game software providers to ensure smooth gameplay functionality.
• KYC Verification Services: Your identity documents may be processed by accredited third-party identity verification service providers to expedite the KYC process.
• Legal Requirements: agen96 will disclose your personal data to government authorities, law enforcement bodies, or courts when required to do so under applicable Malaysian law.
• Business Transfers: In the event of a merger, acquisition, or sale of agen96 assets, user data may be transferred to the successor entity subject to prior notice being given to members.

In all of the above data-sharing cases, agen96 ensures that contractually binding data protection agreements are signed with all third parties involved before any data is shared.

The security of your personal data is the absolute top priority of agen96. We continuously invest in cutting-edge security infrastructure to ensure your information is always protected:

• 256-bit SSL encryption for all data transmissions between your browser and agen96 servers, ensuring no third party can intercept your communications.
• Databases are encrypted using AES-256 standards, meaning stored data remains protected even in the event of an unauthorised access attempt on physical infrastructure.
• Role-based access control (RBAC) ensures that agen96 staff can only access data required to perform their specific duties.
• Intrusion detection systems (IDS) and next-generation firewalls (NGFW) operating 24/7 to monitor and block cyber threats.
• Independent security audits are conducted periodically by accredited third-party cybersecurity firms to identify and address system vulnerabilities.
• Two-factor authentication (2FA) is available for all member accounts as an added security layer, which we strongly recommend you activate.

Agen96 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled without affecting your ability to use the platform.
• Performance Cookies: Collecting anonymous information about how you use the platform to allow us to continuously improve the user experience.
• Functional Cookies: Remembering your preferences and settings such as preferred language, favourite betting denominations, and personal display settings.
• Analytics Cookies: Helping agen96 understand platform usage patterns in aggregate for continuous improvement. This data is processed anonymously and cannot be used to identify you personally.

You can control and manage cookies through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality and user experience of the agen96 platform.

As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by agen96:

Agen96 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable Malaysian law:

• Active Account Data: Retained for the duration your account remains active and updated on an ongoing basis.
• Financial Transaction Records: Retained for a minimum of 7 years from the transaction date in accordance with Malaysian financial and tax legal requirements.
• KYC Documents: Retained for 5 years after account closure or the date of the last transaction, whichever is later, in accordance with anti-money laundering (AML) requirements.
• Technical & Security Logs: Retained for 12 months for security investigation and fraud detection purposes.
• Support Communication Data: Customer support conversation records are retained for 2 years for reference and service improvement.

Once the designated retention period has elapsed, your personal data will be securely deleted or anonymised using industry-standard methods to ensure it cannot be recovered or re-identified.

The agen96 platform may contain links or integrations with third-party services such as game providers, payment processors, and analytics tools. The agen96 Privacy Policy applies only to data collection and processing carried out directly by agen96.

Every third-party service or platform you access through agen96 — whether a licensed game provider or payment channel — is governed by its own separate privacy policy. agen96 recommends that you read and understand the privacy policy of any third party before sharing your personal data with them.

If you have any questions, concerns, or wish to exercise your rights regarding your personal data, the agen96 Data Protection Officer (DPO) team is ready to assist you:

• Contact the agen96 support team via live chat on the platform — available 24 hours a day, 7 days a week.
• Official email: [email protected]
• We will endeavour to respond to all privacy-related enquiries within 3 business days.
• For official requests relating to data access, correction, or deletion, please provide proof of identity for verification.

Agen96 reserves the right to update this Privacy Policy from time to time. Any material changes will be communicated to members via in-platform notifications or registered email at least 7 days before the changes take effect. Continued use of the agen96 platform after those changes take effect will be considered your acceptance of the updated policy.