Terms and Conditions agen96 –
Betting Platform Guidelines

Agen96 is a licensed and recognised online sports betting and casino platform. It offers a wide range of betting services including live sports betting, Live Casino with real dealers, Slot Games, and table games to eligible members.

By accessing, registering for, or using any service provided by agen96, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions. This agreement takes effect immediately upon account registration and remains in force for as long as your account is active.

The official language for all communications, disputes, and interpretations of these Terms and Conditions is Malay and English. In the event of any conflict between a translation and the original version, the English version shall prevail.

To register and use agen96 services, you must meet all of the following eligibility criteria:

• At least 18 years old or have reached the legal age for gambling under the laws of your jurisdiction of residence, whichever is higher.
• Non-citizens, non-permanent residents, or users accessing the platform from regions or countries where online betting activities are prohibited.
• Not appearing on the self-exclusion list of any recognised responsible gaming programme.
• Having full legal capacity to enter into a binding agreement.
• Registering as an individual and not on behalf of any third party or corporate entity without written authorisation from agen96.

Agen96 reserves the right to verify your eligibility at any time through a KYC (Know Your Customer) process. Valid identification documents such as a national ID card or passport may be required to complete this verification. Withdrawals may be placed on hold until the KYC process is successfully completed.

Each individual is only permitted to hold one account only at agen96. Multiple account registrations by the same individual — whether using different names, email addresses, phone numbers, IP addresses, or payment methods — are strictly prohibited and may result in the freezing or closure of all related accounts along with forfeiture of balances.

During the registration process, you are required to:

• Providing your full legal name as it appears on your official identification document.
• Using a valid and active email address that you own exclusively.
• Setting a strong and unique password for your agen96 account.
• Providing an active mobile phone number for verification and security purposes.
• Confirming that all information provided is true, accurate, and up to date.

You are solely responsible for maintaining the confidentiality of your account login credentials. agen96 will not be held liable for any losses arising from unauthorized access to your account due to your failure to keep your login credentials secure. Please contact the agen96 support team immediately if you suspect your account has been accessed by another party.

Agen96 supports a range of popular payment methods in Malaysia, including FPX bank transfer, Touch 'n Go eWallet, Maybank2u, CIMB Clicks, and other e-wallet methods listed on the platform. All deposits and withdrawals are processed in Malaysian Ringgit (MYR).

• Minimum deposit: RM 30 for most payment methods.
• Minimum withdrawal: RM 50 per transaction.
• All deposited funds must originate from an account registered in the same member's name.
• Withdrawals will only be processed to a bank account registered in the same member's name to prevent money laundering.
• Withdrawal processing times are typically within 5–15 minutes for e-wallet methods and 1–3 business days for bank transfers.

All financial transactions at agen96 are protected by 256-bit SSL encryption and processed through secure payment channels. agen96 does not store credit or debit card information directly in its systems. Any attempt to deposit funds through fraudulent means will result in account suspension and a report to the relevant authorities.

All bonuses and promotions offered by agen96 are subject to the specific terms stated in each promotional offer. All rollover requirements and wagering conditions must be fully met before any bonus funds or winnings derived from them can be withdrawn.

• The welcome bonus can only be claimed once per new member.
• Bonus abuse — including opening multiple accounts to claim bonuses repeatedly — is strictly prohibited.
• Agen96 reserves the right to void any bonus and associated winnings if there is evidence of fraud or promotion abuse.
• Bonus validity periods are as stated in the relevant promotional terms; expired bonuses will not be extended.
• Maximum betting limits may apply when using bonus funds; please check the individual promotion terms for further details.

Agen96 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. agen96's decisions regarding bonus eligibility are final and not subject to dispute.

All wagers placed at agen96 are subject to the specific game rules displayed in each section of the platform. The following general rules apply to all wager types:

• All confirmed wagers cannot be cancelled by a member once an event has started.
• The odds displayed at the time a bet is placed are the odds that will be used to calculate wins, unless an obvious technical error has occurred.
• Agen96 reserves the right to void a wager if there is evidence of match-fixing, insider information, or fraud related to the event in question.
• Minimum and maximum betting limits apply to each market and may vary depending on the event type and membership tier.
• Any wagers placed during a technical disruption or where odds are clearly erroneous will be reviewed and may be voided by agen96.

Agen96 members are required to always act honestly, responsibly, and with respect toward fellow members and platform staff. The following actions are strictly prohibited and may result in account suspension or closure without notice:

• Using automated software, bots, or scripts to access the platform or manipulate game outcomes.
• Colluding with other members to exploit weaknesses in the betting system.
• Spreading false, misleading, or reputation-damaging information about agen96 to the public.
• Engaging in any form of money laundering or illegal financial activity through the agen96 platform.
• Using a VPN or other means to conceal your actual location in order to bypass regional restrictions.
• Harassing others, using offensive nicknames, or behaving abusively toward fellow members in Live Casino games.

Members may close their account at any time by contacting the agen96 support team. Prior to closure, all eligible active balances will be processed for withdrawal in accordance with agen96's standard policy, subject to any outstanding bonus wagering requirements.

Agen96 reserves the right to close or suspend any member's account without prior notice under the following circumstances:

• Violation of any provision of these Terms and Conditions.
• Suspected or confirmed fraud, identity theft, or illegal activity.
• Failure to complete the KYC verification process within the stipulated timeframe.
• Instructions from regulatory authorities or law enforcement agencies.

In the event of account closure due to a terms violation, agen96 reserves the right to forfeit all bonus balances and wins associated with fraudulent activity. The original deposit balance may be refunded at agen96's discretion and subject to the outcome of an internal investigation.

Agen96 provides its platform and services on an "as-is" and "as-available" basis. While agen96 strives to ensure uninterrupted platform operation, we do not guarantee that services will always be available, error-free, or suited to your specific needs.

• Agen96 is not liable for any losses arising from technical disruptions, system maintenance, or circumstances beyond our control (force majeure).
• Agen96 shall not be liable for any indirect, consequential, or special losses arising from the use of the platform.
• The maximum total liability of agen96 to any member under any circumstances shall not exceed the member's net deposit amount in the 30 days preceding the claim.

Agen96 reserves the right to modify these Terms and Conditions at any time at its sole discretion. Any material changes will be communicated to members via in-platform notification or registered email at least 7 days before those changes take effect, except in circumstances requiring immediate action.

Continued use of the agen96 platform after the effective date of any amendment constitutes full acceptance of the revised terms. If you do not agree with the changes, you must stop using the platform and close your account before the effective date of those changes.

For any inquiries or clarifications regarding these Terms and Conditions, please contact the agen96 support team, available to assist you 24 hours a day, 7 days a week via live chat within the platform.